Dynamic Partnership Fulfills Dream of a Second Location
With more than 50 years of experience, Bighorn Automotive is changing the way people view car maintenance and repair.
Bighorn Automotive was the original vision of Frank Bowlus, who started his own shop in 2006 and moved into his first location in Parker four years ago. His Mainstreet location continues to build traction, but Bowlus knew growth opportunities were limited because of the size of the first shop.
In a whirlwind of planning and collaboration, a partnership of three dynamic individuals developed, and the second location of Bighorn Automotive became a reality.
Bowlus, who has more than 35 years of automotive experience, brings the automotive expertise to the team. Sheryl Brown heads up the office and management of the business, and Joe Oltmann provides the marketing genius.
This dynamic partnership moves fast. The dream of a second location had its grand opening within a month – in January 2015. Bighorn Automotive now calls 9078 S. Woodman Way home, as well as the flagship location at 19220 E. Mainstreet.
The expanded location provides twice the size of the original three-bay shop. The crew works on vehicle maintenance and repairs, ranging from basic oil changes, brakes, suspension and light bodywork, all the way up to larger repairs, and specializes in exhaust work. They also offer fleet service for both large and small businesses.
Of course, when there are needs that can’t be fulfilled, like work on diesel engines or heavy bodywork, Bowlus says they have an arsenal of great specialists in Parker to refer clients to.
Bowlus says his vision for Bighorn has always been to be a resource to the community. The team at Bighorn really desires to earn the trust of its clients. That means educating clients and physically showing them the problems on their vehicle whenever possible. They’ll even text pictures to clients to help explain and document the issues that need to be resolved.
They believe in a five star customer service experience, which starts and ends with great communication and honesty with clients. They offer comfortable leather recliners in their waiting area and free WiFi to make time waiting as seamless as possible. They also offer a shuttle service for their customers, getting them to work or home, to make the experience a good one.
The Bighorn Automotive five star experience is not just for clients. Bowlus, Brown and Oltmann strive to build trust with their team and create a positive work environment. They take any opportunity to celebrate with each other, whether it’s a staff birthday, gorgeous day for grilling out or just a good night to grab happy hour and build staff morale.
Bighorn Automotive is big on community and proud to call Parker home. As members of the Parker Area Chamber of Commerce, the shop’s partners promote economic growth in the area. They are also advocates and supporters of many local school clubs and groups, including the Chaparral High School Marching Band. They volunteer a lot of time and provide sponsorships to these groups, and love to help the community.
Bowlus admits that the opportunity to have an automotive shop in Parker, and then again to add a second location, is a true blessing. Being open to opportunities as they come is a big part of why he and Bighorn Automotive are here.
The Bighorn Automotive team considers it a true honor to serve the people and their vehicles in Parker. To show appreciation, they are offering a $19.95 oil change (standard oil) to anyone who stops in and mentions that they saw this article in Parker Lifestyle magazine.